FAQs

Do I need the app, and what's the subscription costs?

Yes to the app, no to the extra cost. The filter is what creates the effect optically; the CubicScreen app is what drives it. It's a free download on the App Store and it's free with every filter you buy, with no subscription costs and nothing to unlock.

What steps should I follow to complete my order?

Once you have added all the items you want to buy in the basket, the next step will be to process the order and make the payment. To do so, please follow the steps of the checkout process, filling out or verifying the information requested in each step. To complete your order, you must first enter your zip code to see delivery options. Then you must enter your delivery address details. Finally, make your payment. During the purchasing process, you will be able to go back and modify the details of your order before making your payment.

I need help during my purchase, who can I contact?

If you have any questions during the purchase process, please contact our Customer Care team at help@cubicscreen.com to help you complete your order.

My payment got cancelled, what could be the reason for it?

If your payment were cancelled, it could be that no items were left in stock or due to an error in your payment method. To solve a possible payment error, please ensure that your billing address matches the information linked to your payment method. If your payment is still cancelled, please contact your bank or financial institution for assistance.

Can I change my shipping address after I submit my order?

Unfortunately, you cannot change your shipping address after you placed your order. Orders are immediately sent to the fulfillment center once the order is placed, and our system can no longer change the delivery address. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse. Once the warehouse has been able to verify that we have received the package back, a credit will be made to your account within 14 days.

Where can I find my order invoice?

You can find your order invoice by logging into your account and clicking on My Orders. You will also receive a copy of the invoice with your shipping confirmation email.

What if I install it crooked?

There's an alignment frame in the box that drops over your phone and holds the film in position, so there isn't much room to get it wrong. Press from the centre outward and any bubbles work themselves out. The filter isn't meant to be lifted and re-seated once it's down, so use the frame and take the extra few seconds. If it still lands badly, you're inside a 30-day return window.

Can I remove it later without damaging my screen?

Yes. It lifts off in one piece and leaves no residue, so the screen underneath is exactly as it was. It is a single-use filter though, so once one is off it shouldn't go back on. Save removal for when you're replacing it or moving to a new phone.

Will my case still fit?

In almost every case, yes. The filter is thin and sits within the screen area your case already leaves open, so a standard case goes back on exactly the way it did before.

Does it work with photos I already took?

Yes. Spatial photos and video already sitting in your camera roll import straight into the app, so anything you've shot in spatial can be viewed in 3D right away. There's nothing to reshoot and nothing to convert.

What happens when I upgrade my phone?

Each filter is cut for one specific iPhone model, so the one on your current phone won't carry over to a different size. You'll need the CubicScreen made for the new model. The app side costs nothing either way, so it's only the filter to replace.

Can't find what you're looking for?

Send us an email and someone from our team will get back to you as soon as possible.

Please email us at help@cubicscreen.com

The app

Two halves of one product

The filter is what you buy. The app is what makes it work, and it is free.

  • Import spatial photos and video straight from your camera roll
  • Adaptive playback that follows how you hold your phone
  • 3D zoom that holds detail without distortion
  • Free with every CubicScreen